Reliability-Centered and Other Maintenance Management Best Practices

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Course Overview

NOTE: Due to COVID-19, the originally scheduled in-person offering of this course (October 13-15, 2020) has been reformatted to an online version. Click the "View Details" box under "Upcoming Dates" for the online course schedule. If you registered for the in-person offering of this course, we will contact you by email, notifying you of action needed.

Explore the four principles of RCM:

  1. preserve function,
  2. identify failure modes that can defeat functions,
  3. prioritize function needs, and
  4. select applicable and effective tasks

This course will teach you the basics and provide a full nine-step process for RCM. You will also learn how to implement other techniques to improve the effectiveness of your overall maintenance plan, saving your organization time and money.

Who Should Attend?

  • Maintenance managers and supervisors
  • Plant engineers
  • Facilities engineers
  • Operations directors
  • Maintenance engineers
  • Capital project managers
  • Asset/equipment owners

Additional Information

This course, formerly known as, "Implementing A Reliability-Centered Maintenance Program and Other Maintenance Best Practices" and "Reliability-Centered Maintenance," is part of the Maintenance and Reliability Management Certificate. Enhance your maintenance skills, while earning a recognized credential.

Course Outline

Introduction: Setting the Stage

  • Why do we do maintenance?
  • Myths about maintenance
  • Does maintenance add to the bottom line?

Defining Best Practices, Excellence, and Culture

  • Defining terms related to MRO (maintenance, reliability, and operations)
  • Elements of asset (equipment) performance
  • Identifying stakeholders to journey to excellence

Maintenance Strategies and Practices: PM, PdM/CBM, P&S, etc.

  • Preventive maintenance (PM)
  • Predictive/condition based maintenance (PdM/CBM)
  • Run-to-failure (RTF)
  • Planning and scheduling
  • Material stores management

Optimizing Maintenance: RCM

  • History and benefits
  • RCM process with some examples

Operations Role

Building/Designing for Reliability: Sustainability

Analysis Tools and Performance Measures

What/When to Use?

  • Pareto, fishbone, 5 whys, etc.
  • FMEA, primary tool for RCM analysis with example/exercise
  • Metrics

Standards Impacting Maintenance and Equipment Care

  • Standards and standardization
  • Energy, environment, risk, asset, etc.

Leadership and Change Management

  • Role of guru, manager, leader, and change agent
  • Why change is important
  • Challenges in implementing best practices

Course Review and Wrap-up


Steve Bollman

During the course of over three decades, Stephen “Steve” Bollman’s experience in the maintenance and reliability field encompasses the shipbuilding and manufacturing industries as well as Government research/wind tunnel facilities. Prior to becoming manager of the Jacobs Integrated Operations Center at NASA Langley Research Center (LaRC), he was manager of Central Utilities at the LaRC Steam Generation Plant (Steam Plant) - a 75-year old, high pressure steam generating and distribution system. The Steam Plant’s boilers produce steam that is distributed to various LaRC facilities at 350 psi and 125 psi through several miles of underground distribution tunnels and shallow trenches. Steam is used not only for heating and cooling purposes but also for research operations in many of the high mach., open loop, blow-down wind tunnels on the Center. These tunnels use high pressure air and vacuum spheres to operate and steam ejectors are utilized to pump down the vacuum spheres. These essential, research operation steam ejectors are driven by high pressure steam generated by the Steam Plant to create a vacuum to achieve high wind velocities in the tunnel.

While serving as the LaRC Steam Plant manager, Steve was instrumental in the successful “Steam Plant Addition/Facility Rehab” and “Boiler #3 Replacement/Control Systems Upgrade” project. This project expanded the steam facility, modernized multiple interior spaces, modernized and improved the efficiency of the control systems for the boiler plant, and focused on replacing Boiler #3 – the most utilized boiler at LaRC. Upon completion, this project – and its team – garnered state and national recognition and were awarded the Virginia Governor’s Environmental Excellence Award Bronze Medal as well as the Federal Energy and Water Management Award. Steve personally was also presented a NASA Environmental Energy Functional Review Star Award.   
Over his career with Jacobs, Steve has also held the position of Maintenance Manager and Maintenance Engineering Manager. He holds both a Certified Maintenance Reliability Professional (CMRP) as well the Certified Reliability Leader (CRL) certifications and also serves a board member and Treasurer of the Southeast Virginia Chapter of the Society of Maintenance Reliability Professionals (SMRP).
Prior to his employment with Jacobs, Steve served six years in the United States Navy Submarine Service.

Ramesh Gulati

Ramesh Gulati is an Asset Management Professional at Jacobs’ Asset Management Group, Tullahoma, TN.

He has over 50 years of diversified experience in people, product, process development and improvement as it relates to consumer goods, process/service and the heavy metal industry. Mr. Gulati has a broad background in operations analysis and process improvements, including kaizen, reengineering, performance measurement/metrics, plant reliability and maintenance process improvement tools/techniques (e.g., CMMS, CBM/PdM, TPM, RCM), implementation of ISO-certified asset management systems, energy management and people development.

Upcoming dates (1)

May 11-13, 2021

Madison, WI
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Program Director

Jeff Oelke


Create a custom learning experience

We can deliver this course as an on-site learning experience tailored to your organization’s specific training needs.